Question 1

When will I see my portrait?

Accepted Answer

We will email you as soon as it is ready. You don’t need to wait on the website.

Question 2

Do I have to order right away?

Accepted Answer

No. First you view a protected preview, then you decide whether you want a product.

Question 3

Can I request a new version?

Accepted Answer

Yes. From your protected results page, you can request up to two extra versions and add brief feedback.

Question 4

Which photo works best?

Accepted Answer

A sharp, well-lit photo with the subject clearly visible and fully in frame.

Question 5

What happens to my photo?

Accepted Answer

Uploads and versions stay private and are deleted 30 days after your artwork is created, unless you order a print or download.

Question 6

Which products can I choose?

Accepted Answer

After viewing your preview, you can browse the full available range, including current prices and shipping information.

Question 7

Can I use several photos?

Accepted Answer

With Photo collage in Memories, you can upload two to six photos and choose a main image.

Question 8

How does payment work?

Accepted Answer

Only after choosing your product will you continue to Stripe’s secure checkout.

Frequently asked questions